We have a philosophy on how a helpdesk should be run. Rather than having to buy several support contracts for the variety of products you have purchased, we want to provide a single stop for all your support needs. By doing this we avoid the annoying finger-pointing games you get with some helpdesks where you get bounced back and forth between vendors. We also feel that the ability to support multiple products makes us better engineers. It is much easier to fix a problem when you know how all the pieces work.

Support is provided by telephone, email and through on-site visits. Remote management software is used to help with off-site support. We provide a variety of levels of support for...

• PC and Server
• Software
• Internet and Email
• Network security auditing
• Anti-Virus and Firewalls
• Backup Monitoring
• Proactive monitoring of system health
• System updates and security patching

At the beginning of the support period, we carry out a full system audit which looks at the hardware, software and performance of your existing systems. This information is recorded in our Client Support System, giving the support engineers faster access to information about your network.

We pride ourselves in the technical expertise of our service support specialists and their ability to tackle a wide variety of problems calmly and efficiently.